TRUNLY documents
Terms of use
Public offer: what the service includes, how payment works and what we guarantee.
Version of 14 October 2026
These terms are a public offer by sole proprietor Vitalii Andriiovych Chaikovskyi (tax ID (RNOKPP) 3471615018; hereinafter “TRUNLY”, “we”) to enter into an agreement for access to the TRUNLY service — an online store builder. By registering on trunly.com, you accept these terms.
1.What we provide
Access to a platform for creating and running an online store: storefront, admin panel, integrations — within the scope of the chosen plan. Plan contents and prices are on the site’s pricing page.
2.Trial period
A new store gets a free trial (the number of days and the plan are shown on the site at registration); no card is needed. To keep the store running after the trial, pay for a plan.
3.Payment
- Payment is made in advance for a month or a year, by card via WayForPay. Prices are in hryvnias without VAT (the sole proprietor is a single tax payer).
- If you have allowed automatic charges, the next period is charged automatically; you can turn this off in the store’s payment settings.
- If payment isn’t received, the store is suspended 7 days after the paid period ends (the storefront becomes unavailable to buyers); data is kept for another 90 days and may then be deleted.
- Money for a paid period is not refunded, except where the service didn’t work through our fault. To evaluate the service before paying, use the 14-day free trial.
4.Your obligations
- provide truthful information and keep access to your account secure;
- sell only legal goods and services, comply with consumer protection, advertising, personal data and tax laws;
- not use the service for fraud, spam, spreading malicious code or violating the rights of others.
For violations we may suspend the store after warning you (except when immediate action is required).
5.Your data and content
Products, texts, photos and buyer data belong to you. We process your store’s buyer data only to operate the service — as a processor (see the Privacy policy). You can export your data and delete your store.
6.Availability and liability
We do everything we can to keep the service running continuously, make backups and give notice of planned maintenance. We are not liable for failures of third-party services (payment systems, delivery services, marketplaces) or for indirect damages. Our total liability is limited to the amount you paid for the last 3 months.
7.Changes to the terms and termination
We notify you of changes to the terms or prices at least 14 days in advance. You can stop using the service at any time. Disputes are resolved through negotiation and, failing that, under the laws of Ukraine.
8.Details
Sole proprietor Vitalii Andriiovych Chaikovskyi (tax ID (RNOKPP) 3471615018). Email: [email protected]. Phone: +380 93 998 34 42. Version of 14 October 2026.